Only users themselves can access and control their funds – this is the purpose of the decentralized network that Pigzbe's service runs on. Because we don’t keep any record of each users 12 word recovery phrase, unfortunately we can’t help users if they become lost.

During the on-boarding process when you signed-up to the Pigzbe app we asked you to write the 12 word recovery phrase down on a piece of paper and store them in a safe place. Using this is the only way you can access your funds.

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