You are responsible for the security of your wallet/assets. Pigzbe will not be able to access accounts, recover wallets/funds, nor reverse transactions if you lose your 12 word recovery phrase.

Our strong advice is to write them on a piece of paper and store them in a safe, secure and memorable place. Your should not store your 12-word recovery phrase on a computer or any device that is connected to the internet.

Write down the recovery phrase on a piece of paper or print them out using a secure network printer. It is always advised to have multiple copies of your recovery phrase and store it in multiple locations to prevent loss from calamities like floods, earthquake, fire, etc. 

Ensure that you write down the recovery phrase in the correct order without any spelling mistakes! You will be required to enter your 12-word recovery phrase during the on-boarding process to make sure you have recorded it correctly and in the right order. Entering the recovery phrase incorrectly (wrong order or spelling) will prevent you from being able to access & recover your wallet in the event you lose or upgrade your phone.

12-word recovery phrase - DO's 

  • Write them down on a piece of paper
  • Store them in a safe place, that only you have access to
  • Make several copies and store them in different safe places

12-word recovery phrase - DO NOT's

  • Enter your recovery phrase anywhere other than the Pigzbe App
  • Print your recovery phase on a shared printer
  • Keep your 12-word recovery phase on any device connected to the internet*

*Below are the places where your recovery phrase MUST NOT be stored: the notepad of your computer, as images on your laptop/mobile/tablet etc., file sharing services like Dropbox, OneDrive, Google Drive, iCloud etc., e-mail drafts, word/excel/ppt files, password protected files, USB drives, etc.

The threats are digital and online, so the best way to keep your recovery phrase safe is by storing them in analog and offline storage: good, old-fashioned paper.

Stay safe!

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